ZOOMLINK Privacy Statement

Zoomlion Heavy Industry Co., Ltd. and its subsidiaries ("Zoomlion", "the Company" or "we") respect your ("Users" or "you") privacy. We respect the importance of your information and take appropriate protective measures to protect the security and control of your personal information. This Privacy Statement (‘Statement’) is intended to explain how we collect, store, use, share, manage and protect your user information (including personal information) when using our products and services, and how we provide you with access to, update, control and protect that information. Please be sure to read and understand this Privacy Statement thoroughly, which we use to commit to protecting the privacy of our users.

1. Information and authentication

1.1 Information We Collect

When you use our products or services, we need to collect and use your personal information to provide you with the basic functions of our products or services, and you need to authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products or services. We will collect your phone number, password, location information, camera access, and photo album access, and we may obtain other personal information from third parties with your authorization to implement the basic functions of the ZOOMLINK.

1.2 How We Use Your Information

1.2.1 Helping you to register as our user

To help you register as our user, we will collect your phone number and password for creating an account on the ZOOMLINK platform.

-Contact information allows us to interact and communicate with you.

-Relationship or role information helps us to understand who you are and to seek the right content to meet your requirements.

-Location information helps you use basic features in the App such as clocking in

-Camera permissions help you use basic features in the app such as scanning to complete related business operations.

-Album permissions help you upload photos to complete related business operations.

We may share personal information with our affiliates, suppliers, distributors and business partners who may use it for the above purposes.

1.2.2 We may collect your personal information indirectly

In order to implement the basic functions of the ZOOMLINK, we may obtain your personal information from third parties with your authorization. We will obtain your personal information from our affiliated companies and partners with your authorization in strict accordance with the requirements of laws and regulations and the agreement with the third party, and we will confirm the legality of the source of the information before using your personal information.

1.2.3 We may collect information that you voluntarily provide when you participate in product or service surveys, as well as information related to your interactions with our affiliates and partners, in order for you to track your orders, initiate user complaints, and for us to optimize the quality and processes of our customer service.

We will disclose your information in good faith when we are compelled to do so by law or in response to a government or rights-holder request to identify a suspected infringer.

1.2.4 If we cease to operate the ZOOMLINK product or service, we will promptly quit any activities that collect your personal information and notify you of the cessation of operations on a case-by-case basis or by the announcement. Any personal information we hold in connection with the shutdown will be deleted or anonymized.

Our website has appropriate security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include backing up data to other servers and encrypting user passwords. Although we have these security measures in place, please note that there are no "perfect security measures" on the Internet, and you should maintain full and continuous attention to the security of your information and transactions.

2. Cookies and Similar Technologies

To ensure that the Site works properly, to make your visit easier, and to recommend targeted content to you, we may store on your computer or mobile device cookies, Flash cookies, or other local storage provided by your browser (or associated application) that typically contains an identifier, site name, and certain numbers and characters (collectively "cookies") and similar technologies. Cookies and similar technologies enable the Site to help you recall your personal information on subsequent visits to the ZOOMLINK; to simplify your login to the ZOOMLINK; to set your preferences based on your saved history of actions; to help you optimize your choices and interactions with advertisements, and to protect your data security. We will not use cookies and similar technologies for purposes other than those described in this Privacy Policy.

If your browser or add-on service allows it, you may modify your acceptance of cookies or refuse our cookies if you wish; for more information, see AboutCookies.org, but if you do so, you may in some cases be affected by your safe visit to our site and may need to change your User Settings.

3. How we entrust the processing, sharing, transfer and public disclosure of your personal information

3.1 Entrusted processing

In view of the diversity and complexity of the ZOOMLINK business, we cannot provide all of the above services to you alone, and in many cases, we need to work with our affiliates and other service providers to provide these services to you, so we need to entrust our affiliates, suppliers, partners and other third parties to handle some of your personal information.

We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share the processing of personal information, and require them to process personal information by our requirements, this Privacy Policy and any other relevant confidentiality and security measures. We will take the necessary customary measures to protect the security of your personal information only to the extent possible.

We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share the processing of personal information, requiring them to handle personal information in accordance with our requirements, this Privacy Policy and any other relevant confidentiality and security measures.

3.2 How We Share Your Information

We will not share your personal information with any companies, organizations and individuals other than Zoomlion, except in the following cases:

3.2.1 Sharing with your express consent or authorization, including your consent or authorization based on this Privacy Policy and your consent or authorization in other agreements or rules of the ZOOMLINK.

3.2.2 Sharing with Affiliates: We may share your personal information with our affiliates in order to provide you with consistent service and to facilitate uniform management and identification of abnormalities in your account. However, we will only share the necessary personal information, and if we share your sensitive personal information or if our affiliates change the purpose of using your personal information, we will ask for your authorized consent again.

3.2.3 Sharing with partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the lawful, legitimate, necessary, specific, and explicit purposes stated in this Privacy Policy, and the authorized partners will only have access to the information they need to perform their duties, and we will require them by agreement not to use this information for any other purpose.

3.2.4 Sharing under statutory circumstances: We may share your personal information with the public to comply with the applicable privacy laws and regulations, the needs of litigation dispute resolution, or as required by administrative or judicial authorities in accordance with the law.

3.3 Transfer

We will not transfer your personal information to any company, organization or individual, except for the following cases:

Transfer with explicit consent: After obtaining your express consent, we will transfer your personal information to other parties. In the event of a merger, acquisition or bankruptcy and liquidation involving the transfer of personal information, we will ask the new company or organization holding your personal information to continue to be bound by this privacy policy before we ask the company or organization to seek your authorized consent again.

3.4 Other

In accordance with relevant laws and regulations and national standards, we may process your relevant personal information without seeking your authorized consent in the following cases.

1. Necessary for the personal information processor to perform its legal obligations or legal duties.

2. Necessary for the conclusion and performance of a contract to which you are a contracting party.

3. Necessary to respond to public health emergencies, or to protect the life, health and property of natural persons in emergencies.

4. We will deal with your disclosure or other personal information that has been lawfully disclosed within a reasonable range.

5. Other circumstances as stipulated by laws and administrative regulations.

4. Security Measures to Protect Your Information

4.1 We have used security measures in line with industry standards to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonably practicable steps to protect your personal information. For example, we use encryption technology and data isolation technology to improve the security of the storage and transmission of personal information; we use trusted protection mechanisms to prevent personal information.

4.2 We will regularly update and make public the relevant contents of reports on security risks, personal information security impact assessment, etc., which you can obtain by way of ZOOMLINK announcement.

4.3 The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send to us, please protect your personal information properly and only provide it to others if necessary. If you find that your personal information or account password has been leaked, please contact ZOOMLINK customer service immediately so that we can take appropriate measures according to your application. If our physical, technical, or administrative protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which led to damage to your legitimate rights and interests, we will assume appropriate legal responsibility and do our best to assist you in holding relevant companies, organizations, or individuals accountable.

4.4 The information you voluntarily share or publicly share when using our services may involve your personal information (including personal sensitive information) or that of others, please consider carefully whether to share or publicly share the relevant information when using our services. After the unfortunate occurrence of a personal information security incident, we will promptly inform you, in accordance with the requirements of laws and regulations, of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, the remedial measures for you, etc. We will promptly inform you of the event-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

5. Your rights

5.1 Access and modification of your personal information.

5.1.1 Whenever you use our services, we will provide you with smooth access to your personal information. If such information is incorrect, we will give you ways to quickly update it or delete it. You may access and update your personal information by logging into your account yourself. If you believe that the service platform has violated the provisions of laws and administrative regulations or the agreement with you to collect or use your personal information, you can contact us through the help center page under the home page of the service platform website. When updating your personal information, we may ask you to verify your identity first before processing your request. We may reject unwarrantedly repetitive requests, require excessive technical means (such as requiring the development of new systems or fundamental changes to current practices), pose a risk to the privacy of others, or are highly impractical (such as involving backing up the information stored on tapes).

5.1.2 We will provide access to and correction of information free of charge as long as we can do so without undue input from you. We strive to maintain the Service soundly to protect information from accidental or malicious destruction. Accordingly, when you delete information from our Services, we will delete residual copies of such information from servers in use within a reasonable period and delete the corresponding information from backup systems within a reasonable period.

5.2 Change in the scope of your authorized consent

Each business function requires some basic personal information to be completed (see "Section 1.0" of this Privacy Policy). You may give or withdraw your consent to the collection and use of additional personal information at any time.

You may give or withdraw your consent by contacting ZOOMLINK Customer Service or by changing the settings on your smart mobile device.

When you withdraw your consent, we will no longer process the corresponding personal information, but we will not be able to continue to provide you with the services or functions corresponding to the withdrawn part of your consent after you withdraw your consent. Your decision to withdraw your consent will not affect the processing of personal information previously carried out based on your authorization.

5.3 Binding Information System Automatic Decision Making

In some business functions, we may make decisions based solely on automated, non-manual decision-making mechanisms, including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide a method of appeal without infringing on the trade secrets or other user rights and interests of Zoomlion and the public interest.

5.4 Responding to your above requests

For security purposes, we may need you to provide a written request or prove your identity by other means. We may ask you to verify your identity before processing your request.

We will respond within fifteen business days. If you are dissatisfied with our response, you can also complain by contacting ZOOMLINK Customer Service.

For your reasonable requests, we do not charge in principle, however, for those repetitive, beyond reasonable requests, we may charge a fee as appropriate. We may deny requests for information that is not directly related to your identity, that is repeated without cause, that requires excessive technical means (e.g., requires the development of new systems or fundamental changes to current practices), that poses a risk to the legal rights of others, or that is highly impractical (e.g., involves backing up the information stored on tapes).

6. Updates to this Privacy Statement

Zoomlion may update this Privacy Statement from time to time. We will not reduce your rights under this Privacy Policy without your express consent. We will post the revised version on this page.

If we make significant changes to our Privacy Statement, we will also provide more prominent notice (including, for certain services, notice of specific changes to our Privacy Policy via an ZOOMLINK announcement).

Material changes within the meaning of this policy include, but are not limited to.

1. Significant changes to our service model. such as the purpose of processing personal information, the type of personal information processed, and how personal information is used.

2. Significant changes in our ownership structure, organizational structure, etc. such as change of ownership caused by business restructuring, bankruptcy and merger, etc.

3. Changes in the main recipients of personal information sharing, transfer or public disclosure.

4. Significant change in your rights to participate in the processing of personal information and how they are exercised.

5. When there is a change in the department responsible for handling personal information security, contact information and complaint channels of us.

7. How to Contact Us

Zoomlion is a multinational company, which means that your personal information collected by Zoomlion may be processed in or accessed from other countries/regions where you use products or services, where Zoomlion or its affiliates, subsidiaries or service providers, or business partners have facilities. The data protection laws in these countries/regions may be different. In such cases, Zoomlion will take steps to ensure that the data we collect is processed in accordance with the requirements of this Statement and applicable laws.

The personal information we collect and process in our operations in the People's Republic of China will be stored in the People's Republic of China. If there is a cross-border transfer of personal information for a specific product/service, we will provide the personal information to the recipient outside of China after fulfilling our obligations under the law (such as passing a regulatory security assessment).

If you have any questions about the content of this statement, please contact us.

(1) Email: gzp-support@zoomlion.com

(2) Address: Zoomlion Science and Technology Park, Yue Lu District, Changsha City, Hunan Province (410013)

(3) Telephone: 4008000157

Our information protection officer will reply promptly after receiving your contact information. If you are not satisfied with our response or if you believe that our handling of personal information or user information has harmed your legitimate rights and interests, you may seek a resolution by filing a lawsuit with the People's Court of Yue Lu District, Changsha City, Hunan Province, where our company is located.

If you have any comments and suggestions about this privacy statement or questions during your use, please contact us.